1. Introduction

Allcognix AI Technologies Pvt Limited ("we," "our," or "us") operates Avelis AI("the Service"), a unified AI workspace for chat, deep research, image and video generation, presentations, custom agents, app connectors, MCP integrations, skills, and scheduled Actions.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. By creating an account or using Avelis AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of the Service:

2.1 Personal Information

When you register for an account or use the Service, we may collect:

Name: Your first and last name
Email address: For account access, communication, and support
Company information: Company name and related business details (if provided)
Phone number: Contact phone number (if provided)
Business address: Physical business address (if provided)

2.2 Payment Information

When you purchase a subscription or credit pack, payment information is collected and processed by our third-party payment processors, Stripe and Razorpay, depending on your region and checkout method. This may include:

Credit or debit card details (processed securely by the payment provider)
Billing address
Payment history and transaction records

Note: We do not store your full card details on our servers. All payment processing is handled by Stripe or Razorpay under their respective security and compliance standards. See Stripe's Privacy Policy and Razorpay's Privacy Policy.

2.3 Usage Data

We automatically collect information about how you use the Service, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Date and time of access
Referring website addresses
API usage, credit consumption, and feature usage statistics

2.4 AI-Generated Content and Workspace Data

When you use Avelis AI's AI features, we may collect:

Input prompts: Messages, queries, attachments, and data you provide in chat, research, image, video, and agent modes
Generated output: AI responses, media assets, research results, and other content produced by the Service
Connector and automation data: Information accessed or produced through connected apps, MCP servers, skills, and scheduled Actions (subject to the permissions you grant)
Usage patterns, model selections, and workspace preferences

Note: This information is collected to provide and improve the Service, maintain quality and security, and support your workflows. Avelis AI does not use your conversations or uploaded content to train shared models available to other users.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the Service and its features
To process transactions, manage subscriptions, credits, and your account
To communicate with you about your account, support requests, and service updates
To route requests to appropriate AI models and tools on your behalf
To operate connectors, MCP integrations, skills, and scheduled Actions you enable
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Service
To send marketing communications (with your consent, where required)
To analyze usage patterns and improve user experience

4. Data Sharing and Disclosure

4.1 Payment Processing

We share payment information with Stripe and/or Razorpay to process subscriptions and credit purchases. Each processor's use of your personal information is governed by its own privacy policy and applicable regulations.

4.2 AI and Infrastructure Providers

To deliver AI capabilities, we may transmit prompts and related context to third-party model and infrastructure providers strictly as needed to fulfill your requests. These providers process data according to their agreements with us and are not permitted to use your content to train general-purpose models for other customers unless separately disclosed.

4.3 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Cloud hosting and infrastructure providers
Analytics and monitoring services
Customer support platforms
Email and notification services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Opt-out: Opt out of marketing communications
Objection: Object to certain processing activities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.